FAQ

Where are your products made?
All of our products are handmade in Melbourne, Australia.

What is the cost of shipping?
Delivery is a flat rate of $8.95. Orders over $75 are free. Postage is only available in Australia. All orders are sent with Australia Post Standard parcel service. If you require something sooner, please send us an email. For a small fee, we can organise express postage.

What if I received a damaged item?
You will need to email hello@chesara.com.au within 5 days of receiving your order along with a photo of the item so we can review the damage.

How do I take car of my linen bag.
Being 100% linen, you can still machine wash it at a moderate temperature and with a small amount of detergent. Refrain from washing the linen at a very hot temperature, as this might cause the bag to shrink. Flatten it out whilst damp to preserve its shape. To remove creases, iron it at a very high temperature whilst slightly damp.